Effective communication is essential in developing rapport with patients, and many nursing roles such as patient assessment, education, and counselling consist only of dialogue with increasing cultural diversity among nurses and patients in australia, there are growing concerns relating to the potential for miscommunication, as differences in language and culture can cause misunderstandings. Cultural competence in healthcare refers to the ability for healthcare professionals to demonstrate cultural competence toward patients with diverse values, beliefs, and feelings this process includes consideration of the individual social, cultural, and feelings needs of patients for effective cross-cultural communication with their health care providers. Professional communication cultural sensitivity guide cultural competence can be defined as using the ability of one’s awareness, attitude, knowledge and skill to effectively interact with a patient’s many cultural differences.
2 cultural and diversity considerations 2 four elements for cross-cultural communication 1 awareness of one’s own cultural values •are you attentive to your own preconceived notions of other cultural groups 2. Cultural diversity is the variety of human societies or cultures in a specific region, or in the world as a whole it is also referred to multiculturalism within an organization. Training know-how for cross-cultural and diversity trainers / l robert kohls with herbert l brussow hf 55495 t7 t683 1995 master of arts in professional communication with a specialization in intercultural and internationsl communication diversity, intercultural communication, diversity, etc.
Working on common cross-cultural communication challenges in martha mccoy, et al, toward a more perfect union in an age of diversity in martha mccoy, et al, toward a more perfect union in an age of diversity. Diversity and difference in communication free statement of participation on completion more about this course course description course content course reviews you can start this course right now without signing-up click on any of the course content sections below to start at any point in this course introducing diversity and. Cultural diversity brings together people with various skills, creativity and knowledge for effective productivity a diverse group has increased adaptability, a variety of viewpoints on an issue and innovation challenges of diversity include communication problems, resistance to change.
Obikunle, o (2002) dealing with cultural diversity in project management: a dilemma in communication paper presented at project management institute annual seminars & symposium, san antonio, tx. While america fought world war ii in europe, riots broke out in the streets of los angeles targeting young latinos they strived for the same freedom enjoyed by whites, but were treated as poorly as african americans of the era. A high level of interpersonal skills requires attention to our own level of self awareness in the age of workplace diversity and inclusion, it absolutely demands cross-cultural communication.
Cultural diversity in professional comm professional communication cultural sensitivity guide minority health studies have mainly focused on african american or hispanic cultures asian americans are a fast growing minority in united states, and they comprise a great percentage of health care workers the us census bureau (2010) projects. 82 part one foundations of interpersonal communication d iversity of culture, language, religion, and a host of other factors is increasingly commonplace in contem-porary society this diversity creates the potential for mis-understanding and even conflict stemming from the. Cultural diversity is the quality of diverse or different cultures, as opposed to monoculture, the global monoculture, or a homogenization of cultures, akin to cultural decaythe phrase cultural diversity can also refer to having different cultures respect each other's differences the phrase cultural diversity is also sometimes used to mean the variety of human societies or cultures in a. On all this, data on cultural diversity remains poor when compared to data on gender diversity for example, the workplace gender equality agency requires the collection and reporting of gender equality data from all companies with 100 or more staff.
Professional practitioners actively promote respect for cultural and human diversity the professional practitioner seeks self understanding and has the ability to access and evaluate information related to cultural and human diversity. Social, technological, cultural and other trends will continue to redefine diversity, spawning new market segments that don’t exist today keeping a pulse on these trends in diversity will ensure that pr professionals add value by speaking clearly through appropriate channels to the segments that can impact their company’s bottom line. A thriving global marketplace requires effective communication across cultures learn about the cultural barriers to communication in the workplace and take a quiz to test your knowledge.